Last Updated: September 2026
Coal Dust Customs respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect when you visit coaldustcustoms.com, place an order, create an account, contact us, or otherwise interact with our website, as well as how that information may be used and protected.
By using this website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide when you make a purchase, create an account, contact us, request a custom product, or otherwise interact with Coal Dust Customs.
This information may include:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Account information
- Order and purchase information
- Product customization or personalization information
- Messages submitted through our contact forms
- Images, artwork, logos, photographs, text, or other files you provide for custom products
- Other information you voluntarily provide to us
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, referring website, and information about how you interact with the site.
How We Use Your Information
Coal Dust Customs may use information collected through the website to:
- Process and fulfill orders
- Create and manage customer accounts
- Process returns, refunds, and order changes
- Provide customer service
- Respond to questions and contact requests
- Create personalized and custom products
- Send order confirmations, shipping updates, and other transactional communications
- Prevent fraud and protect the security of our website
- Maintain and improve our website and services
- Understand how visitors use our website
- Comply with applicable legal, tax, accounting, and regulatory requirements
We may also use information for marketing communications when permitted by law and when you have provided any consent that may be required.
Custom Orders and Customer-Provided Content
When you submit photographs, artwork, logos, designs, text, names, or other materials for a custom or personalized product, we use those materials as necessary to process and fulfill your order.
Please do not submit sensitive personal information that is not necessary for us to complete your order.
Customer-provided files may be retained for a reasonable period for purposes such as order fulfillment, customer service, recordkeeping, reorders, or resolving order-related issues.
Orders and WooCommerce
Our online store uses WooCommerce to provide ecommerce functionality.
When you shop with Coal Dust Customs, information necessary to process your order may be collected and stored, including your name, billing address, shipping address, email address, telephone number, products purchased, order history, and related transaction information.
This information is used to fulfill orders, provide customer support, process returns and refunds, maintain business records, and operate our online store.
Payment Information
Payments made through Coal Dust Customs may be processed by third-party payment service providers.
Depending on the payment method you select, your payment information may be provided directly to the applicable payment processor. Coal Dust Customs does not necessarily receive or store your complete credit or debit card information.
Payment processors handle your information according to their own privacy policies and security practices.
Once our available payment methods are established, additional information about applicable payment providers may be made available on the website.
Shipping and Order Fulfillment
We may share information necessary to deliver your order with shipping carriers, fulfillment providers, suppliers, or other service providers involved in processing and delivering your purchase.
Only information reasonably necessary to perform those services should be provided.
Contact Forms
When you contact Coal Dust Customs through a form on our website, we collect the information you enter into that form, which may include your name, email address, subject, reason for contacting us, and message.
We use this information to respond to your inquiry and provide customer service.
Cookies and Similar Technologies
Coal Dust Customs may use cookies and similar technologies to operate the website and online store.
Cookies are small files stored on your device that can help websites remember information about your visit.
Cookies may be used to:
- Maintain your shopping cart
- Keep you signed into your account
- Remember website preferences
- Support checkout and ecommerce functionality
- Improve website performance and security
- Understand website traffic and usage
- Support analytics or marketing features when applicable
Your browser may allow you to block or delete cookies. Disabling certain cookies may prevent some portions of the website, shopping cart, account, or checkout process from functioning correctly.
Analytics
We may use website analytics services to understand how visitors find and use Coal Dust Customs.
These services may collect information such as pages visited, approximate geographic information, device and browser information, referring websites, and interactions with the website.
Analytics information helps us understand website performance and improve the customer experience.
As we add or change analytics and marketing services, this Privacy Policy may be updated accordingly.
How We Share Information
Coal Dust Customs does not sell your personal information.
We may share information with third parties when reasonably necessary to operate our business and provide services to you. These parties may include:
- Payment processors
- Shipping carriers
- Website hosting and ecommerce providers
- Email and communication providers
- Analytics and security providers
- Suppliers or fulfillment providers when necessary to fulfill an order
- Professional advisers or service providers
- Government or legal authorities when required by law
Service providers may receive only the information necessary to perform their respective functions.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain business and transaction records, provide customer service, resolve disputes, comply with tax and legal requirements, and protect our legitimate business interests.
Different types of information may be retained for different periods.
Protecting Your Information
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or loss.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
Your Privacy Choices and Rights
Depending on where you live, applicable privacy laws may provide certain rights concerning your personal information.
These rights may include the ability to request access to, correction of, or deletion of certain personal information, subject to legal and business recordkeeping requirements.
You may contact Coal Dust Customs through our Contact Us page if you have a privacy-related request.
We may need to verify your identity before completing certain requests.
Email Communications
Transactional emails concerning orders, accounts, shipping, customer-service requests, or other purchases may be sent as necessary to provide our services.
If Coal Dust Customs offers promotional email communications, you may unsubscribe from marketing messages using the unsubscribe option provided in those communications.
Unsubscribing from marketing messages will not prevent you from receiving necessary transactional communications concerning your orders or account.
Children’s Privacy
Coal Dust Customs is not intended to knowingly collect personal information from children under the age of 13 without appropriate parental or guardian consent.
If we become aware that personal information from a child has been collected inappropriately, we may take reasonable steps to remove it.
Third-Party Links
Our website may contain links to websites or services operated by third parties.
Coal Dust Customs is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
Coal Dust Customs may update this Privacy Policy from time to time as our website, services, technology, or legal requirements change.
When changes are made, the Last Updated date at the top of this page may be revised.
We encourage visitors to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Coal Dust Customs through our Contact Us page.